Context

Background

The Customer Experience Design team at Fannie Mae was responsible for solving a wide range of challenges across the enterprise using human-centered design methods. In late 2020 were approached by key stakeholders from another department in the organization wanting to learn more about our design system and how we used it to create better user experiences. This department was one of our largest partners at the time and we knew that this Bootcamp would be an opportunity to encourage cross-departmental collaboration.

Objectives

Our team’s primary objective was for participants to leave with a newfound understanding of user experience design and how to incorporate UX work into their project lifecycle.

We also hoped to achieve three other objectives in the process:

1. Familiarize our colleagues with CXD and the full breadth of the work our team did.

2. Promote the use of Blueprint, the design system that CXD developed for Fannie Mae.

3. Introduce our colleagues to InVision app since our team planned to roll-out Blueprint using Invision’s Design System Manager.

My Role

As the lead instructor, I was responsible for creating the lesson plan and materials as well as delivering the workshop and facilitating activities. The team consisted of our design director, our design system manager, and a content strategist.

Audience

Bootcamp participants

The audience consisted mostly of software engineers with some product managers/product owners, analysts, and other roles – all eager to learn more about the basics of UX.

“I was impressed with how well you were able to do a “participatory” training 100% online! It was also a nice overview of UX, starting at the very beginning with total user experience, user research, then let us develop a real prototype with In-vision. I think people got a lot out of it.”

– Senior Systems Analyst

Process

Big Wins